Frequently Asked Questions
Have a question about Ste. Anne’s Spa? Everything you need to know is here, from check-in times to transportation options. If you can’t find the answer you’re looking for, please contact our Reservations Department.
Check In / Check Out
Cancellation PolicyOne date change or cancellation received more than 21 days prior to arrival will be processed at no charge and the deposit will be applied to a future booking within one year of the original arrival date. Additional date changes will be subject to a $50 rebooking fee per person. If the deposit remains unused after one year it will be forfeited. A date change or cancellation received less than 21 days prior to arrival will result in forfeiture of the entire deposit. Failure to show up for a reservation, arriving a day late or leaving a day early will also result in forfeiture of the entire deposit. For guests that are feeling unwell or anxious at all about being around other people in a high contact, high touch environment, please stay at home and consider postponing your visit. We will waive any cancellation charges for anyone who decides to cancel or postpone their stay, with the deposit remaining as a credit on file for a future visit. Spa services are booked and reserved with a spa therapist. Missed treatments, or any changes or cancellations to spa appointments received less than 24 hours prior to the appointment start time will result in the full charge for the treatment being applied to the credit card on file. Changes or cancellations must be made with a live person. An email or a voicemail will not constitute a cancellation. A live person can be reached 24 hours per day by calling your Sales Agent during regular business hours, or by calling 1-888-346-6772, ext. 1800 after hours at which time you will be provided with a cancellation number, followed by an email confirmation of the cancellation. Keep a copy of your cancellation email for reference. Click here to read our terms & conditions.
Pregnancy and Medical Questions
Medical Concerns:Certain medical conditions such as recent surgery, cancer, high blood pressure and heart disease, may not be compatible with certain spa treatments. It is your responsibility to discuss any concerns you may have with your medical doctor and notify your reservationist at the time of booking.
Spa | Booking
Spa | What to Bring
Wellness | Classes
Service Charges / Gratuities
Smoking and Alcohol
Inside Ste. Anne’s
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